Find answers to commonly asked questions about our products and services.
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process. Check out our Returns Policy page for more information.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier’s website.
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process, and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash. All DTG orders contain a packing slip with a short explanation.
Actual colors may vary from our listing photo and the final product. This is due to the fact that every computer monitor displays different colors and everyone sees these colors differently. We try to edit our photos to show the listings as close as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately illustrates the true color of the product.
Yes, you can upgrade shipping to within 4-6 days, but this option is only available within the US. The order will be processed with priority, however, it doesn’t affect production time.